For the past year, we’ve been working with our friends at WestJet to launch the first 100% self-service check-in and bag tag process for an individual airline in North America. WestJet passengers (affectionately known as WestJetters) can now walk up to the kiosk at YVR, check-in, get their luggage tag and go straight to the agent to scan their bag, drop it off and away they go. Too easy! What’s great for WestJetters is now there’s little time wasted waiting in line to tag and drop off luggage.
WestJet is the first airline in North America to have 100% of their passengers tag their own bags, and YVR is the first airport to host the new system.
Check out WestJet’s video below to see how the new process works. Happy travels!
An iconic green crocodile has been spotted loose in the Domestic Terminal at YVR. Lacoste, known for their tennis shirts with an embroidered crocodile, opened today in the C Pier of the Domestic Terminal (after security) past gate 33.
The store carries a selection of branded merchandise including the latest fall fashions for men, women and children as well as fragrances and accessories.
So next time you’re travelling through C Pier, check out our newest retail addition, open daily from 7am – 10pm.
Local American Airlines employees recently earned a major customer service victory, winning the coveted “Customer Cup” for fantastic service across their whole network.
At YVR, the American Airlines team serves a real mix of customers, from business and seasoned leisure customers to first-time flyers and customers getting ready for that once-in-a-lifetime cruise. The team scored big for everything from check-in, gate service and the boarding process to onboard service, baggage handling and delays. They also led the pack in year-over-year service improvements, earning a 5 out of 5 satisfaction rating. For their top-notch service, these hard-working employees get bragging rights and a party in their honour.
Congratulations to our American Airlines partners!
With smiles and Canadian flags waving, the first organized tour groups from China arrived at YVR this week, a result of Canada’s status as an approved destination. Accompanied by DU Jiang, Vice Chairman of the China National Tourism Administration, enthusiastic travellers from Beijing, Shanghai and Guangzhou were greeted by Mounties in red serge and Airport [...]
Air Canada recently announced that starting January 2011, they’re adding the first and only service from YVR to Haneda Airport in Japan. This is awesome news for us and anyone travelling to Japan as Haneda is a quick 30 minutes from central Tokyo. You may not have heard of Haneda, but it’s the 2nd largest [...]
