Local American Airlines employees recently earned a major customer service victory, winning the coveted “Customer Cup” for fantastic service across their whole network.
At YVR, the American Airlines team serves a real mix of customers, from business and seasoned leisure customers to first-time flyers and customers getting ready for that once-in-a-lifetime cruise. The team scored big for everything from check-in, gate service and the boarding process to onboard service, baggage handling and delays. They also led the pack in year-over-year service improvements, earning a 5 out of 5 satisfaction rating. For their top-notch service, these hard-working employees get bragging rights and a party in their honour.
Congratulations to our American Airlines partners!
